Resume for 2015

Here is a resume. Another way to know me. Feel free to send offers. While I modify my resume for each application, in this case for a Compliance Director position, this is the gist of all of them at the Director level.

PO Box 162843 ● Altamonte Springs, Florida 32716 ● candoor @ gmail.com

Objective
My goal is to become a respected and valued member of your team of professionals that provide and insure safe, quality, useful services to the community.

Summary
I have 12 year of experience in quality oversight and enforcing compliance in a behavioral hospital and 1 year of clinical experience in a triage inpatient setting. I have a thorough knowledge of Joint Commission, AHCA, FL Statutes, DCF, APD, and other regulatory laws and guidelines. I bring the following to any task I undertake. The ability to:

 Create solutions where others might only see problems.
 Convey the importance of an acute attention to detail in delivering quality services
 Communicate essential information immediately, clearly, and concisely
 Provide Consumer, Compliance, Risk, Utilization, and Data Management.
 Multi-task smoothly in high-pressure situations via effective organization.
 Motivate others toward goals with positive guidance and disciplined enthusiasm
 Work independently and with teams to meet organizational goals
 Actively listen to demonstrate understanding and provide satisfaction.

Skills and Accomplishments

Program Development and Optimization

I developed and managed the Quality, Compliance, and Risk Management program for a 112 bed psychiatric hospital for 5 years and a 24 bed residential facility for 7 years.
Improve Satisfaction and Compliance

Continuous quality monitoring and achieving buy-in from all staff by conveying the importance of compliance facilitated implementation of improvements at state, private, and non-profit organizations. Results were a reduction of incidents, complaints, and legal issues with increased consumer satisfaction and excellent regulatory survey results.
Successful SIPP PIP

Developed and implemented initial Performance Improvement Plans for AHCA (SIPP) in Tallahassee. It was the only plan to meet all requirements on first draft.
Professional Experience
Quest, Inc Orlando, Florida

ICF Administrator – 2 years
24/7 management of all operations for a three home 24-bed ICF where people with profound intellectual, physical, and medical disabilities received care and education. During my tenure, we reduced costs, improved care, reduced hospitalizations, surpassed expectations in regulatory surveys, forged mutually beneficial community relationships, and most importantly provided optimal care for individuals and families facing disability and medical challenges.



Universal Health, UBC
Orlando, Florida


Director, Risk Management and Performance Improvement – 5 years
Full responsibility for corporate and regulatory compliance, quality, and risk management for a 112 bed psychiatric hospital. Monitoring and improving all departments including admissions, case management, investigations, utilization review, and insurance verification. Developed and coordinated Emergency Management Planning.
University Behavioral, LLC
Orlando, Florida

MHT, Clinical Data Specialist – 6 years
Returned to direct involvement in treatment for and liaison with consumers as well as data entry for state compliance and analysis for Risk Management and Quality reports.

Candor Communications
NY, Toronto, Orlando

Owner - Developed and distributed target-market publications and social networks.

State of New York
New York, New York

ICF Program Manager, QMRP(QIDP)
Responsible for all operations in a multi-unit residential facility to insure all customers were provided with complete services at the highest standards around the clock.
US Army
Texas and California

Emergency Medical Technician (Civilian EMS/LPN Equivalent), Specialty Driver
Provide patient triage and emergency room care in a 600-bed hospital. Security driving.
.
Education


1984— 1987
CUNY-Brooklyn College
Brooklyn, New York
BS Psychology, Summa Cum Laude, 1987


1980— 1989
Cornell University Ext.
Brooklyn, New York

Continuing Education in Management, Risk/Quality/UR, HR, Customer Service
Certifications

2007— Present
AHCA
Tallahassee, Florida
Licensed Health Care Risk Manager (Florida AHCA) #5504044
Professional and Community Memberships
Central Florida Computer Society, Vice President, 2001

PsychSafe, Patient Safety Organization, 2009-2012
Florida Life Safety Healthcare Association, 2013-2016
Personal Interests
Softball – Manage and/or pitch for several local teams.
Music, writing, running, community activities, board games, cooking/dining, visual arts
References - available upon request